Return & Refund Policy

Last Updated: July 2026

At Desira Burn, we are committed to providing premium-quality products and ensuring customer satisfaction. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and unopened.
• The product must be in its original packaging with all safety seals intact.
• You must provide proof of purchase or your order number.
• Products that have been opened, used, or damaged by the customer cannot be returned due to hygiene and safety regulations.

Non-Returnable Items

• Opened or used food supplements.
• Products with broken or removed safety seals.
• Gift cards.
• Promotional, discounted, or clearance items (unless faulty).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photos of the product and packaging.

Once reviewed, we'll arrange a replacement or refund where appropriate.

Refunds

After we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped.

Return Shipping

Customers are responsible for return shipping costs unless:

• The incorrect product was sent.
• The item arrived damaged.
• The product is confirmed to be defective.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must follow our standard return procedure.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@desirasupplements.com

Our customer support team will be happy to assist you and respond as quickly as possible.