Shipping policy
Shipping Policy
Last Updated: July 2026
At Desira Burn, we strive to process and deliver your order as quickly and safely as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping charges.
Order Processing
- Orders are processed within 1–2 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Shipping Times
Estimated delivery times are as follows:
- United Kingdom: 2–5 Business Days
- Europe: 5–10 Business Days
- International: 7–15 Business Days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
Any free shipping promotions will be clearly displayed on our website when available.
Order Tracking
When available, tracking information will be emailed once your order has been shipped. Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order.
Desira Burn is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us. We'll work with the shipping carrier to investigate and assist you as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the package and product so we can assist you promptly.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@desirasupplements.com
We're happy to assist you with any shipping-related questions.